Its users have barely had time to wear butt grooves in the couch and already Microsoft’s new Xbox 360 is facing a class action lawsuit from a group of upset consumers who claim the company knowingly released a product fraught with design flaws.
The suit was initiated by Robert Byers of Chicago, who says that the power supply and CPU of the 360 are prone to overheating, burning out the chips and causing the game console to seize up.
Reps for Microsoft say the company has received a few calls but deny that it’s a widespread issue.
CNET News has more.
My first xbox360 was bought January 21 2006 it lasted almost 1 year. I took it back to future shop and used my one time rerplacment warrenty, just about Dec,15 06. The second xbox lasted till June 26 2007. I phoned xbox was told a shipping box would be sent to me with in 5 bussness days by July 16 i stll had not seen the shipping box, was told by xbox that due to Peter Moores letter there was a glich in the system and i had to restart my repair claim. After repeated calls to xbox i was given a direct number to call my personal repair person to deal with who asured me xbox was tring their best and I would soon have my repair box. It took xbox till August 3 2007 to send me the box. I sent it back Aug 7/07, puralator courier told me it was recieved was recieved at xbox Aug 15/07 but they claim it was Aug 16/07 they got it. Its now August 30/07 still no returned xbox. I have been told by the personal repair person that it takes upm to 12 bussness days to unpack the broken one and send me a new one. It has been over two months to get the told i still have to wait. The repair center gave me false and misleading information i have been lied to, and i still have to wait. I am now looking to see if anyone is starting a class action lawsuit against xbox for their defective xboxes. If it takes 12 bussness day to unpack and send me a new one obviously they cant be with in their normal failure rates of 3 to 5 %. If any one has had simaliar problems or knows of a law suit web site in Canada plaese post it thanks.
I bout my xbox 360 and played it for maybe a year and it started siezing up one day with three red blinking lights. I liked the regular xbox and I stuck with the belief I had that Microsoft was a honest company, but this is ridiculous. All the money that Microsft brings in each year and they try to compete with the playstation by allowing this ruin gameplay all over the country by the thousands, im asuming.I just want to know what to expect from Microsoft in the future after this mishaps.Also, what am I suppose to do in order to recieve a refund?
where do i sign up for the lawsuit
alright heres the story.
I buy my xbox 360 on Guam on october 06. I have fun with it until march 07. when the halo 2 maps came out i downloaded it and my screen began too freeze. i kept rebuting it and it still freeze. the next day i on it and it had the red rings of death. WoW i call ms and they say they will repair it. i wait 8 months for it too return due too shipping issues to pacific. when it came in today i bought Halo 3 and i plug in my box and guess what.. it doesnt even on. OMGOSH dude it dont even on. i gett soo pissed off at micro shet. wow seriously i want in on this lawsuit.
I want to join the lawsuit!
I’m on my 4th XBOX 360!
I even offered to pay the difference on the Elite model, XBOX/Microsoft would not do that.
Please tell me how to sign up for the lawsuit.
Same here, 2nd XBOX 360 always locked up and now it has the 3 rings as well. I am tired of wasting time. Did anyone find a class action law suit yet, I am not amused with the pretend fixes until the warranty runs out. Ericcova@yahoo.com
My xbox got the red ring of death, out of the 4 other people that I know that have xbox 360′s 2 of them got the red ring of death. Nice product microsoft. I want to join this lawsuit, how does microsoft think they can get away with this. Yea I send my xbox 360 in and they said they will repair it for free and give me a free month of xbox live. But that is the very least they can do, they could give me a free game or something. Not only that but I have heard that when you get your Xbox back its just a quick fix and it will break down again shortly after. This is unacceptable, halo 3 just came out, I have no gaming system, sweet thanks alot microsoft, you suck!
I have had my 360 since January. 2 months after I got it I got the 3 red rings, I turned it off and on, the console loaded up. never seen the red rings since, but it has started to lock up games while loading more frequently now. The other day I now had the dashboard lock up…so I called M$ they determined that it needed to be sent in for repairs. I was assured that I will be receiving a free 1 month subscription to XBL for my problems. Console was shipped off today…
hey guys, i’m 13, and i’ve been thinking a
lot about buying an x-box 360, its been out for about 2 years now so I figure that most of the problems may be fixed, can you advise me on buying it or not?
I have had my 360 for 15 months and now have red ring of death I will never buy another gaming system from microripoff ever again.
On our 2nd round of locking up/3 flashing red lights. Microsoft never answers their phone – been trying for 4 weeks. Everytime I try to enter a repair request on their support site it gives a “Microsft Error”. What a helpless feeling and waste of money.
How do we get signed up for the lawsuit? Really, we’d just like a refund to buy the new PS3.
How does Bill Gates (ian giligen ) think he is – using the disguise of ian giligen. The system was rushed out and is junk. The customer service is just as bad, no wait – worse. Admit that every system at launch has this problem and replace everyones system with brand new ones that do work. Also throw in some games for these poor souls who had to suffer. Stop rushing your junk and inferior products ahead of the competition because you are not capable of competing on level groud.
mine stopped working a week ago after I played halo 3 a few times. Good system, but the cheap flaw has seriously changed my thoughts about the company…
I am so distgusted with the XBOX360 and their so called customer support. My son had his xbox 360 for about 9 months and all of a sudden it was not reading any games. I contacted customer support and they told me it had to be sent in for repairs. I sent it back to them in the beginning of Oct. Well UPS attempted to deliver it back to me and I was not home to sign for the package. UPS left a notice on my door stating the next attempt. Nobody ever came again or called me. I then called UPS and was told the package was lost. I contacted xbox customer support immediately and let them know the situation. They have been so unprofessional with me. UPS is going to reimburse xbox the money for the lost console but xbox refuses to send my son a replacement. They have lied to me over and over again. They have been very rude and unprofessional. One of their so called supervisors actually called me a liar. I am so upset over this situation and so sorry I ever bought this system for my son. I am looking to take legal action as well. Good Luck with your law suit. Wish me luck too!
I’m and working on my 3rd right now. Customer service sent the empty box through the wrong carrier. They told me i have to wait 10 days for them to research it before they will send me a new box.This is bull.You go out and buy a tv or dvd player and they last for like 5 years or so. how hard is it to do the same with video game consoles. MS need to spend more time making better quality then taking over the market.
Few calls?! I’ve tried calling Customer Service four times, each time on hold longer than 40 minutes. Finally got through online through e-mails, but now, now it won’t let me process my repair online, tells me I must contact Customer Service. I still can’t believe Microsoft is trying to downplay this.
I purchased a 360 for my son in April, while setting it up for the first time it was brought to our attention Microsoft packaged the wrong xbox in the box. We bought the one with the hard drive and wireless controller. Got home it had nothing, if it was not for the guy at walmart I would have never known it did not have the harddrive. I had no clue. Took it back walmart gave me a new one. Microsoft sent me a game that was 3 years old. how nice of them…right NOT. Anyway had it for 5 and half months then the 3 rings of red called sent it in, end of october. got it back on nov. 19th sent it back in after it took 2 weeks to get a new box mailed it out on the 5th of december. they recieved it on the 10th I received the same console back on the 17th hmmm did they fix it. NOT it still will not work but they can not send me any thing for my inconviences. they already sent me a wireless controller. they said they could offer me a game. the games they offered were old games as well. what a line of shit. I will never by microsoft again. I am looking for a lawyer at this time to sue microsoft any ideas or know of some names i will be more than happy to add your name to the suit as well. DONT BUY MICROSOFT….
We purchased our xbox chistmas 2006 (1 year ago) and god the red rings of death in november. MS sent us a UPS box on nov 19, we packaged it up and brought it to ups on the 20th. Now Microsoft says our box was never recieved and that ups or the customer (us) never sent it back. As of last night they can do nothing for us. They promised us our xbox back for xmas and since Dec. 1st we have been going back and forth just to find it. MS says they don’t have it (when they check our tracking number that they gave us) and UPS is telling them to check another tracking number to see if the serial number in the box is ours. The ups store only sent one the MS on the 20th but its not our tracking number. MS repairs in not cooperating and won’t even look in the other box to let s know if our xbox is in it. Now its 5 days before xmas and our 10 year old is getting rockband and call of duty 4 for christmas and he has no xbox to play it on. Now what do we do with all the money invested in this system over the past year. Trade it in for ps3? Unfortunatly ALL of his friends have xbox and xbox live. WE NEED ANSWERS FROM MS AS TO WHAT IS IN THAT OTHER BOX!
What if we buy him another xbox (and believe me, i don’t want to give MS my money) and his shows up at our door. What do we tell our son on xmas. More about this should have been on the news to warn people about the problems. I contacted ABC news and i would love to contact a lawyer too. The biggest problem i have is that when i brought our xbox to UPS we did not ask for a reciept. When we called UPS they said it is not there policy to give a receipt. Only if you ask. That store is not showing our tracking number (the one ms is saying is ours) ever being in that store. So now I’m left wondering…did UPS steal my broken xbox or did MS mix up the label sent to me. This whole thing is making me sick inside.
I bought an XBOX 360 when it launched. It worked fine for a while but then I got the “ring of death” (three red lights). I purchased the extended warranty so I sent it in for repair. I got it back three weeks later and it worked fine for a few months and then…the “ring of death” again. I sent it in for a second time after five horrible 1-2 hour phone calls with Max (I hate Max) and the rest of the Special Olympics of customer support staff. They sent me a replacement console (no doubt refurbished). Now that console is not working. When they sent the replacement console to me a letter was in the box stating that my extended warranty would be transferred to my replacement console and that it would be registered for me. I called yesterday to ask MS to send me a UPS box for the 3rd time and guess what. The support people didn’t know anything about my replacement console, and they also told me that it had no warranty. I had to go to Office Max and fax these bumbling idiots my service contract and AS I TYPE this I’m on hold waiting to talk to a supervisor. HEY MS is this how you treat a hardcore XBOX fan? I have 1 XBOX 360 core system, 2 XBOX 360 Pro systems, and an XBOX 360 Elite. I am disappointed that there is no way to talk to “big” Microsoft. Maybe they don’t know how bad their customer support is. Maybe it would be a better experience if I spoke Filipino or Hindi. Apparently only about 1 out of 10 customer service reps speaks English as a 1st language. WTF?! Also when you contact customer support chances are your agent has NEVER seen a 360. I always seem to know more about my console than the customer support. If you are considering getting a 360 look for a Zephyr or Falcon version. Google it if you want to know what I’m talking about.
Oh and while I’m at it. Whoever decided that customers should listen to really REALLY bad pop-techno while on hold should be FIRED!. No verbal counseling, no written warning…FIRED! Morons! This music makes me want to get on a plane and fly out to Redmond Washington so I can throw my broken, replacement piece of crap first gen. XBOX 360 through the front Window of the main office. Personally I think MS owes it to it’s customers to replace all first gen. consoles with Falcon systems.
WOW I am so frustrated!! Today I called for the 5th repair of the XBOX 360 in one year!! I am livid and angry and ready to call a lawyer! They send me a refurbished console that still has issues and refuse to refund my money or send a brand new console, just the same song and dance-they send me a box send it back to them and in a couple weeks they will send me back yet another refurbished model!! UGH! Anyone up for a team lawsuit??
You bet Trish I am ready for a lawsuit. Here is my email address please put in the subject xbox 360 and I will be more than happy to team up and start a lawsuit. I have tried contacting several lawyers but with the holidays they are all on vacation so I am waiting for a call back. Please email and we will get this started. I did finally get ms to send me an overnight box thru fedex and to overnight it. This is the 3rd time I have had to send mine back in and I am very upset. MS learns to treat people better. I went to Walmart to get my son a ps3 for christmas and go figure all they had was xbox 360′s. I told the salesperson they were junk, he asked 3 ring junk or scratching disk junk. I told him 3 ring and he admitted one of the sales people at walmart had to send his back 11 times and still in not right. I will be d**m if I am sending mine back the 4 fourth time let alone 11 without contacting a lawyer.
We purchased 360 long ago when first came out. The red rings appeared approx. 4 months ago. We called MS they sent the empty box, UPS picked up for free and approx. ONE WEEK later a new XBOX arrived FED EX. I applaud MS for the way it handled OUR case. I can’t imagine it not being the standard way for everyones case. OH BY THE WAY I never spoke with MS… my twelve year old son spoke with MS and handled the whole transaction. I thought that was kind of cool.
I would love to know how I could get in on this lawsuit. My xbox 360 has now been in the shop for repair 4 times within 6 months and the last xbox I got back from the repair center was covered in this strang yellow crap that looked like spilled yellow soda encrusted all over my xbox 360 and nothing worked on this unit they sent me . I have been in contact with micro soft and xbox and each side keeps passing the buck and no one can help me or give me an answer. the only thing im told is that the repair center checks every xbox befor it goes out YEAH RIGHT. if anyone knows anything that can be done or can help me write me at vans297@yahoo.com
First Xbox last under a year and the replacement under 90 days. It really is horrible that this many consoloes have gone bad and there is still no recall… ::sigh: If the lawsuit is still going on and someone will send me the information on it I’d gladly join in. Microsoft shame on you because a large number of your clients I suspect are under 18. tsk tsk tsk….
As soon as GTA4 came out, my Xbox fucked up and i do believe that the xbox manufacturers knew this would happen so they could make more $. Conveniently, my two year warranty had just run out so they are refusing to work on it.
Why was this product sold when it wasn’t tested, re-tested and tested again? Answer…. because it was marketed to kids that love gaming. MS saw the potential $$$ for launching a great interactive gaming experience. MS only had one problem…. their system wasn’t tested.
MS told us we tampered with our console thus its not covered under the warranty. We didn’t touch the console.
PO in PA